Service standards drive our policies and procedures and ensure compliance. They are also the ultimate expression of how we treat those whom we have the privilege to care for. In our dedication and commitment to Understanding the Heart of Hospice, we seek to honor the humanity of the people we are serving. We hold ourselves to a higher standard and we always consider the question: "What should we do and what would we expect, if this patient were our own grandparent?" Simply stated, if something is not good enough for our own family members, it is not good enough for any of our patients. This is the standard we uphold for everyone and what further empowers us in making the right decisions.