At National HME, patients are much more than our customers; they are our reason for doing what we do. We seek to honor the humanity of
every person who needs our help, and we offer reliable and trustworthy service to your patients. We Understand the Heart of Hospice and
the need for comfort and security from the people who supply your medical equipment. Because of our commitment to these principles, we
offer service 24 hours a day, seven days a week.
Training, practice and education are the core elements to a successful team. All National HME team members complete a comprehensive
training program that incorporates not only the proper way of delivering and the setting up of equipment, but in understanding the unique
needs of hospice patients. We pledge that every service, delivery and pick up is completed as if we were serving our own grandparents.
These activities as well as our commitment to advanced customer service, is what we mean when we say that we, Understand the Heart of
As an added measure of quality and to help ensure that we are doing the right things, every family who receives service from National
HME will be given the opportunity to complete a Patient/Family Satisfaction Survey. Responses from your patients and families will be
compiled and provided to you on a regular basis.
"Do the right things and the right things will happen".
At National HME, patients are not merely viewed as "customers." We honor the humanity of every person who needs our help, and we offer reliable and